TOTWOO

To ensure smooth communication and data synchronization between the jewelry and the app, the app must remain running continuously. This is because the data exchange between the jewelry and the app is conducted through Bluetooth.

By keeping the application running in the background, it can continuously monitor the data transmission requests sent by the jewelry via Bluetooth and respond promptly, thereby maintaining a stable connection between the jewelry and the app.

This enables users to receive timely message notifications from each other's jewelry and utilize all the functions of totwoo jewelry, such as incoming call reminders and interactions between the two parties, etc.

To ensure smooth communication and data synchronization between the jewelry and the application, the application needs to remain running in the background. However, due to restrictions in the Samsung phone system, when the application is sent to the background, it may be automatically cleared by the system, leading to disconnection between the jewelry and the application. Consequently, the jewelry cannot send or receive messages.

To ensure real-time message sending and receiving, please follow these steps to check and set the permission: Go to "APP > ME > How to stay connected" to configure the related permissions.

Please open the app and make sure to follow the steps in the app to connect the jewelry. Before that, please check if Bluetooth is on and tap the jewelry to see if it has power.

(1) If it's an Android phone: do not pair in the Bluetooth page in the phone's settings in advance.
(2) If it's an iPhone: check if the jewelry is connected to other phones and if the jewelry and Bluetooth pairing (named TWO80) have been ignored in the Bluetooth settings of the phone system.

Once you confirm that there are no problems with the above, you can try to reconnect step by step as follows:

(1) Turn off the system Bluetooth, then turn it back on after 10 seconds
(2)Restart the totwoo - press and hold the totwoo for about 30 seconds.
(3) Log out and log back in to reconnect the jewelry
(4)If the above three steps still don't work, try restarting your phone.
(5) If there are still issues, please contact customer service for assistance.

(1)Please check if Bluetooth is turned off, tap the jewelry to check if it's powered on, and verify whether the jewelry is connected to any other mobile phones.

(2) After confirming that all of the above are OK, please try the following methods one by one:
- Turn off the Bluetooth system and turn it back on after 10 seconds
- Close the app and reopen it.
- Restart the totwoo - press and hold the totwoo for about 30 seconds.
- Restart the phone and reopen the app

(3)If you follow the above steps, it still cannot be reconnected, then go to [Me] - [Manage my jewelry] - click the connected jewelry - [Unbind the totwoo], and reconnect the jewelry. (Important operation reminder: when unbinding from an iPhone, you must go to the Bluetooth interface to forget the connected jewelry.)

(1) If it's an iPhone: After disconnecting the jewelry, ignore the connected device (name like TWO80) in the [Settings] - [Bluetooth] - [My Devices] system

(2) If it is an Android phone: Please check if there is a device name starting with TWO in the system [Settings] - [Bluetooth] - [Paired Devices] list, if there is, please make sure to click to cancel the pairing.

(3) Once you've confirmed that the above steps are OK, try the following methods one by one to see if you can reconnect:
－Turn off Bluetooth and turn it back on after 10 seconds.
－Close the app and reopen it.
－Restart the totwoo - press and hold the totwoo for about 30 seconds.
－Restart the phone and reopen the app.

No. One phone can only connect with one bracelet at a time.

If you need to connect your jewelry to the other phone, you need to disconnect the bluetooth of first bracelet.

Note: If an iPhone was previously connected, remember to ignore the connected device (name e.g. TWO80) in System [Settings] - [Bluetooth] - [My Devices] before reconnecting the other phone.

(1)Restart the jewelry by following these steps: "Long press the front panel of the jewelry for about 30 seconds until the jewelry displays red, green, and blue lights alternately flashing, indicating a successful restart." After restarting, try connecting the jewelry again
(2)Close the app and then reopen it. Stay on the app's homepage for about 5 seconds.
(3)Restart the totwoo - press and hold the totwoo for about 30 seconds.
If it still cannot connect properly, please contact customer service for assistance.

Please make sure that the phone number they provided is the same one they used to register.If the paired users have phone numbers from different countries, make sure the "country code and phone number" are entered correctly. If selecting the number from the contact list, ensure it is saved in the format "+[country /area code][phone number]". Please note that the name field can only contain letters.

Please check if the totwoo Notification permission and Background App Refresh permission are enabled, if the jewelry and the app are connected, and if new totwoo notifications can be received by the phone.

(2) After confirming the above, try restarting the jewelry and your phone

The "TWOO" function is achieved through internet interaction. As long as both parties maintain a smooth mobile network connection, there is no geographical or distance limitation. However, the receiving speed of the other person's jewelry may be affected by network speed and Bluetooth environment after one person sends a signal.

No, only one person needs to have the jewelry to interact with the other person's phone through the app. Of course, if both parties have jewelry, the interactive experience will be more wonderful. In addition, the jewelry also supports interaction with iPad.

When one person successfully sends a "TWOO" message on totwoo, the flashing vibration of the other person's jewelry may be affected by the user's current network environment and Bluetooth connection status.

If the user's network environment is poor at the time, there may be a delay in the APP receiving the message, which in turn causes a delay in the jewelry's flashing and vibration. Similarly, if the connection between the jewelry and Bluetooth is unstable at the time, the timeliness of the command transmitted from the APP to the jewelry via Bluetooth cannot be guaranteed, which can also cause a delay in the jewelry's flashing and vibration. Therefore, to ensure the normal use of the jewelry, please make sure that the network is smooth and the jewelry is currently connected to Bluetooth.

Considering that sending and receiving messages is frequent, frequent flashing and vibrating reminders can affect and harass users, so messages are temporarily not set with flashing or vibrating reminders.

(1) Please check whether it is caused by mis-touch (jewelry in the bag, clothes touch by mistake, etc.)

(2) Please check whether the app has received multiple notifications in succession. If it has, it may be caused by network delay. Please observe whether it will happen again while maintaining a good network connection. After confirming all of the above, if the jewelry continues to flash and vibrate on its own, please contact customer service for assistance.

In addition to the jewelry being in normal connection and the reminder being turned on in the App, it is also necessary to make sure to find totwoo in the phone system's "Notifications" management and turn on "Allow Notifications". Upon opening the App for the first time, be sure to click "Allow" on all the various operation prompts for obtaining system permissions to ensure the normal use of the function.

Yes. As long as the jewelry is properly connected to the phone via Bluetooth, it will light up and vibrate regardless of whether it is charging or not. If the jewelry can't flash or vibrate, please check the connection to ensure it is working properly.

(1) First, please check：

① Whether the jewelry and the App are connected normally
-Open the App's incoming call reminder page and check if the incoming call reminder switch is turned on. If it is turned on, check if the actual incoming call is within the scope of the selected "Contacts that need to be reminded" option. For example: If the selection is "Only contacts' incoming calls", but the actual incoming call number is not saved in the contacts.

② If it's an Android phone, check if the Totwoo App is running in the background when there is an incoming call.

③ If it's an Apple phone, confirm that after the jewelry was successfully connected, the Bluetooth pairing request popped up as shown in the figure. If it was not clicked, clicking on the pairing is necessary to receive incoming call reminders.

(2) After confirming that the above steps are all without problems, please try the following in order:

①Turn off the switch for call reminders, then turn it on again.
②Turn off the Bluetooth on your mobile phone, wait 10 seconds, and then turn Bluetooth back on to see if it works normally.
③In "Manage my totwoo" disconnect the connection between the totwoo and the app, then reconnect the totwoo.

(1) First, exclude issues related to your own operations:
- Check if the jewelry and app are properly connected.
- Open the sedentary reminder setting page and check whether the sedentary reminder is turned on. If it is turned on, check whether the sedentary settings are correct, and whether the current date and time match the reminder time and day of the week set.
（2）After confirming that the above steps are all without problems, please try the following in order:
- Turn off the Bluetooth on your mobile phone, wait for 10 seconds, and then turn Bluetooth back on to see if it works normally.
- In "My Jewelry," disconnect the connection between the jewelry and the app, then reconnect the jewelry.

This is because the OPPO phone system is different from other phone systems. Each time an app is installed, the system automatically sets all notifications and auto-start permissions to the default closed state. This directly leads to the phone being unable to receive message notifications, affecting the normal reminder function of the smart jewelry. Therefore, after reinstalling the app, please do not forget to check and complete all system settings according to the steps in [My] - [Phone Important Settings].

The Xiaomi/Redmi phone system by default disables the permission for apps to automatically access phone call information. Therefore, users need to manually enable this permission for the app to activate the jewelry's call reminder function.
Please follow these steps to adjust the settings: Phone System Settings - Apps - Manage Apps - totwoo - Permissions - Access Phone app - Choose "Always allow". For MIUI12 and above versions, it's necessary to disable "Return blank messages" on the current page.

This is largely due to the voltage transition of your power adapter, which is incompatible with the voltage of the totwoo charger. The voltage output of the totwoo charger is standard at 5V, which is the same as most mobile phones. However, it cannot adapt to output above 5V (which can be found in the data specifications of your power adapter) or fast charging power adapters. Please try to use your mobile phone charger adapter to connect to the totwoo charger, or charge the totwoo with your computer.

If you still cannot charge it, please contact customer service Totwoo Smart Jewelry | Connect to love

Try restarting the jewelry with the following steps: "Long press the front panel of the jewelry for about 30 seconds until the jewelry displays red, green, and blue lights alternately flashing, indicating a successful restart." After restarting, reconnect the jewelry, and the battery level should be displayed normally. If it still doesn't show, please contact customer service for assistance.

Touch totwoo, rapid blue light flashing, shows totwoo and app not connected. At this time, touching the jewelry will not send messages.

Sending messages correctly is simple and involves two steps. After totwoo and the app are successfully connected:
-To send "Thinking of you"- Touch totwoo to flash blue light, and touch again before it goes off to flash white lights.
-To send "Love you"- Touch totwoo to flash blue light, then long-press before it goes off till vibrating.(Some models of totwoo products do not support this feature）

（1）Please check first:

Check if the SMS inbox has been intercepted by the system or other APP?
Is the phone network and signal normal?
Is the area code selection and phone number input correct?
Is the phone disconnected due to overdue payment?

（2）What if I still can't receive it after checking?
-Don't worry, please contact the official customer service to send you a special verification code. Email address: support@totwoo.com

When the smart jewelry is connected to the phone through the app, the phone needs to constantly communicate with the jewelry to ensure its normal use. Therefore, relevant permissions need to be enabled in the settings, and the app needs to be kept running in the background. This may increase the power consumption of the phone, but not by much. The power consumption is similar to that of other apps under normal circumstances. If you still think that the power consumption is too fast, you can consider closing the app and turning off background location and Bluetooth permissions when not using the jewelry. You can then open them again when needed.

If the sender and receiver use mobile phone numbers from different countries/regions, you need to save the format of "+ area code phone number" when storing the phone number, or directly add the other party's phone number as "+ area code phone number" when selecting the recipient format, otherwise it cannot be sent successfully

The totwoo smart chip inside the accessory has passed the waterproof test (with a waterproof rating of IPX5). Therefore, getting the jewelry wet in daily life does not affect the use of the smart chip. However, to keep the jewelry with good apparence in the long run, we do not recommend to submerge it in water. Keeping the jewelry dry is beneficial for maintenance. If the jewelry gets wet in daily life, it should be dried promptly. Preferably avoid wearing your jewelry while swimming or bathing.

The totwoo smart chip inside the jewelry uses advanced international low-power Bluetooth (BLE) technology, which emits far less radiation than a mobile signal and a regular Bluetooth earphone and can be ignored. The effective working distance between the phone and the bound jewelry is about 3 meters. If the distance is exceeded, the Bluetooth connection will be disconnected. However, even within the distance, it still depends on the specific environmental conditions, such as if there are too many people or if there is wall interference, the Bluetooth connection may also be disconnected. If the Bluetooth connection is disconnected, it will affect the use of product functions, but the app has an automatic Bluetooth reconnection function.

It may be because the jewelry is out of battery, please charge the jewelry as soon as you receive the product

Yes. In the "My" section of the app, you can select "Jewelry Reminder Settings" to adjust the vibration intensity and flashing mode of the jewelry. In addition, each reminder function supports both long and short vibration.

Yes. Like smartphones, the totwoo smart chip inside the jewelry will be upgraded periodically to improve the user experience and provide new functions. At this time, the app will automatically remind you to upgrade the "smart chip". During the upgrade process, please do not exit the app and ensure that the Bluetooth connection is normal and the phone network is smooth. If the upgrade fails, please restart the app, and the app will automatically upgrade the jewelry again. Smart chip upgrades require the jewelry battery to be above 20%. If the battery is insufficient, please charge it first to ensure a successful upgrade.

Yes. We will continue to optimize and release new functions. Please ensure that the installed app is the latest version. Android phones will have upgrade prompts when opening the App. For iPhones, please turn on automatic updates in [System Settings - iTunes Store and App Store].

Yes, the app supports Android 4.3 and above for Android phones, and iOS 7 and above for iPhones.

We take the protection of your personal data seriously and will strictly keep it confidential. Without your consent, we will not share your personal information with any third party or use this information for any commercial channels outside of totwoo.

Yes, you can create a new totwoo account using your new phone number, update your personal information, and invite your partner to pair with you again to continue using the product. You do not need to purchase new products for this. (Note: Any information and records previously set up cannot be retrieved.)

Yes, totwoo jewelry is made of 316L stainless steel, which is baby-grade. You can wear it with confidence.

Firstly, confirm the type of your phone:
(1) For Android phones: Before the jewelry and the app are connected, you can search for the jewelry named TWO in the Bluetooth list. If the jewelry has already been successfully connected to the app, you won't find it in the Bluetooth list. This is normal because Android phones don't require the jewelry to be paired with Bluetooth.
(2) For iOS phones: When the jewelry and the app are connected, the jewelry named TWO must appear in the "Bluetooth - My Devices".

If you can't see the jewelry named TWO, please follow these steps to troubleshoot:
(1) Check the range: Ensure that the device you want to connect to is within the Bluetooth's searchable range. The effective range for Bluetooth connections is about 3 meters (10 feet), so make sure the devices are close enough to establish a connection.
(2) Confirm Bluetooth functionality: Verify that the Bluetooth functionality on both devices is working properly. Restart the Bluetooth on your phone, and long-press the jewelry panel for about 30 seconds to restart the device itself. This will help resolve connectivity issues.
If you still encounter problems, please contact our online customer service.

A: On a full charge, the totwoo typically lasts 3-5 days. The actual usage time may vary depending on the frequency of feature usage and environmental factors.

1. If silver and gold are used, it's natural for silver to oxidize and gold to fade over time. Each mark left by the wearer on jewelry is a symbol of unique memory. Don't stress over preventing from wear and tear, simply be careful with your jewelry is enough.

2. Avoid direct contact between your jewelry and chemical substances. Store it carefully, preferably put the jewelry in its original packaging, and protect it from scratches.

3. If there are fingerprints and dust on the surface of the stone/metal, simply use a cleaning cloth or tissue to wipe them off.

4. Do not wear your jewelry while sleeping, bathing, or doing strenuous exercise as it can cause different degrees of damage to the plating.

5. Bumps and sudden temperature changes can cause the setting to become loose. Remember to prevent the jewelry from heavy pressure and high temperatures during daily wear, otherwise, the parts may come loose.

Totwoo contains a lithium battery, so its maintenance is similar to other wearable devices such as smartwatches. The battery has a lifespan, and to extend it, you'd better charge it about once a month. Additionally, remember to use ONLY the official charger for charging.